Air Gateway Agent

For one of our customers we are currently looking for potential candidates for the position of Air Gateway Agent.

Company culture: formal dressing

Scope of the position: To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.

Working hours: Mon - Fri:    08:30 - 17:00  12:00 - 20:00  15:30 - 00:00   

                             Saturday:   07:00 - end of work                      

 Major Duties and Responsibilities:

• Prepare master air waybills and needed documentations;
• File customs documents;
• Ensure smooth and timely freight process flow;
• Receive and update shipment status in a timely manner;
• Track and Trace Air Export shipments;
• Interact with branches in arranging their international shipments, meeting/exceeding customer service standards;
• Coordinate with our contracted  service providers in procuring space and services;
• Contribute to maintain strong relationships with service providers (Airlines, trucking companies and others);
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements;
• Assist in maintaining a strong forwarding-based clientele to ensure market position/recognition while meeting the budgetary guidelines and the Gateway policy;
• Understand department process flow, constantly looking for areas of improved efficiency;
• Meet KPI standards, as per the company's procedures;
• Overseas communications.

Qualifications, Experience and Education Requirements:

• 6 months to 1  year related experience and/or training, or equivalent combination of education and experience;
• Understanding of air documentation process is a plus;
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results;
• Pro-active, strong organizational skills;
• Good computer skills (Excel, Word);
• IATA/FIATA and Hazardous Materials certification is a plus;
• Fluent in Dutch English;
• Ability to work in weekend shift.